Returns Flow

Return Reason Code

• NOT_RECEIPT
• WRONG_ITEM
• ITEM_DAMAGED
• DIFFERENT_DESCRIPTION
• MUTUAL_AGREE
• CHANGE_MIND
• ITEM_MISSING
• EXPECTATION_FAILED
• ITEM_FAKE
• PHYSICAL_DMG
• FUNCTIONAL_DMG
• OTHER

Order Return Flow

graph TD 
B[Order Return Initial] -.-> C[Seller Accept Return Order On Platform];
C -.->  D[Create Return Order];
D --> E[Parcel Received at Warehouse];
E --> F[Inspection Return Order];
F --> G[Return Order Completed]

Returns Order Issues

Any damaged or lost items will be reported to the seller via the OMS platform and email, accompanied by documents, videos, or photos detailing the issue.