New Webhooks update 30/09/2025

Published date: 30/09/2025

What is changing?

We added the following attributes into the body data for Order Status Push events:

store_created_time: The timestamp when the order was created on the marketplace (e.g., Shopee, Lazada). This represents the original order creation date/time.

first_delivery_time: The timestamp of the first delivery attempt, i.e., when the parcel was first dispatched or handed over to the receiver.

failed_delivery_reason: The reason why a delivery attempt failed, such as: customer not available, wrong address, or unable to contact receiver.

delivery_attempt: The number of delivery attempts made for the order. This counter increments each time the courier tries to deliver.

delivery_success_time: The timestamp when the order was successfully delivered to the customer (completed delivery).

These fields will be included in the webhook body when the order status is 800 (Delivered Successfully) or 600 (Returned Successfully), where applicable.

Who is affected?

This change applies to webhook events:

Order Status Push

What action is required?

Review your webhook integration: Ensure your system can process the new attributes.

Update your implementation:

Handle the new fields when they appear in webhook payloads.

If these fields are not relevant for your use case, configure your system to ignore them gracefully.

Test your webhook handling with sample events.

Deploy changes before the effective date to avoid disruptions.

New Webhooks update 30/09/2025

What is changing?#

Who is affected?#

What action is required?#

What is changing?

Who is affected?

What action is required?