Integration Guide for TikTok Shop FDR

Why This Guide is Important

TikTok Shop wants sellers to ship orders quickly to keep customers happy. They measure this using the Fast Dispatch Rate (FDR). This guide shows you how to use a special Boxme feature to help meet TikTok Shop's shipping speed targets.

What is Fast Dispatch Rate (FDR)?

FDR Definition: It's the percentage of your orders that you hand over to the shipping company (like GHN, J&T, etc.) on time.

TikTok's Deadlines:
Orders paid before 4:00 PM (16:00): Must be handed over and scanned by the shipper by 11:59 PM (23:59) the same working day (Monday to Saturday).
Orders paid after 4:00 PM (16:00): Must be handed over and scanned by the shipper by 11:59 PM (23:59) the next working day.

Your Goal: Keep your FDR above 95%.

Benefits:

Higher customer satisfaction, which could mean higher repeat purchases and customer loyalty!

Eligibility for Campaigns and Flash Sales

Access to Affiliate Marketing Tools

Eligibility for exclusive Seller Programmes such as TikTok Mall and Star Shop.

Check on Tiktok Academy

What is Boxme Priority Fulfill?

It's a special Boxme service that tells their warehouse team to pack and hand over specific orders urgently, helping you meet the FDR deadlines.

How to Use Boxme Priority Fulfill for TikTok FDR (Just 2 Steps!)

The key is to focus on orders paid just before the daily cut-off time.

Step 1: Find Orders Paid Between 2 PM and 4 PM

Every working day (Monday to Saturday except Holiday), look for your TikTok Shop orders where the customer's payment time (paid_time) was between 2:00 PM (14:00) and 4:00 PM (16:00).
These are the orders that need special attention to meet the same-day shipping deadline.

Step 2: Tell Boxme to Prioritize These Orders

For only those orders paid between 2 PM and 4 PM, you need to use Priority Fulfill service for this order.

How: Set fulfill_type to priority in API Order Pack.

API Details:

Endpoint: /api/v2/orders/fulfill/pack/

Method: PUT

Example Request Body:

{
  "tracking_number": "YOUR_BOXME_TRACKING_NUMBER", // Replace with actual Boxme tracking number
  "self_shipment": {
    "courier_name": "GHN", // Replace with the actual courier (e.g., J&T, SPX)
    "courier_tracking_code": "THE_COURIER_TRACKING_CODE", // Replace with actual code from courier
    "org_courier_name": "GHN" // Replace with the actual courier
  },
  "handover_method": "pickup", // Or 'dropoff' depending on your setup
  "fulfill_type": "priority", // *** This is the important part for FDR ***
  "fulfill_sla_time": 0, // Standard value, leave as 0 unless advised otherwise
  "store_created_time": 1698768000, // Replace with the actual order creation timestamp (Unix format)
  "shipping_label": "https://example.com/your_shipping_label.pdf" // Replace with the URL to the shipping label
}

In details about this API you can found here Order Pack

Important Note: Using the Priority Fulfill service comes with an additional charge from Boxme.

In Short: By identifying TikTok orders paid for between 2 PM and 4 PM and telling Boxme to use fulfill_type: "priority" for them via the API, you can significantly improve your chances of meeting TikTok Shop's FDR requirements.

Integration Guide for TikTok Shop FDR

Why This Guide is Important#

What is Fast Dispatch Rate (FDR)?#

What is Boxme Priority Fulfill?#

How to Use Boxme Priority Fulfill for TikTok FDR (Just 2 Steps!)#