We announce the release of a new API version aimed at providing convenience for our partners using the service.

[25-10-2025] Order API update

Update the order processing timeline, commitments, and classification of return reasons:

Update failed_delivery_reason_code and return_reason_code in Get Order API and Webhook Order Status Push.

Add return_delivery_sla when the order status changes to return in progress.

Add non_committed_sla in cases where the issue is caused by the buyer (including: address change, multiple failed contact attempts, refusal to receive the parcel, buyer-requested reschedule, and force majeure cases).

Add important timestamps and delivery attempt counts to the order data.

Modified at 2025-10-21 09:43:36

Overview

[30-09-2025] Order List/Detail API