We announce the release of a new API version aimed at providing convenience for our partners using the service.
Error Codes
General Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
UNKNOW_EXCEPTION | An unknown exception occurred during processing | Unexpected system error | Contact support and provide details of your request |
NOT_SUPPORT | The requested operation is not supported | Attempting to use a feature that's not available | Check API documentation for supported features |
PARAM_VALUE_INVALID | One or more parameter values are invalid | Providing incorrect values for API parameters | Check parameter requirements and constraints |
Address & Location Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
ZIPCODE_INVALID | The zipcode provided is invalid | Incorrect zipcode format or non-existent zipcode | Verify zipcode and format |
SHIP_TO_ADDRESS_INVALID | The shipping destination address is invalid | Incomplete or incorrect recipient address details | Check and correct the destination address |
SHIP_FROM_ADDRESS_INVALID | The shipping origin address is invalid | Incomplete or incorrect sender address details | Check and correct the origin address |
OUT_OF_RANGE | The shipping destination is outside the service area | Attempting to deliver to an unsupported location | Check service coverage areas |
INVALID_GEO_LOCATION | Invalid geographical coordinates | Incorrect latitude/longitude values | Verify the location coordinates |
Service & Pickup Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
NOT_SUPPORT_SERVICE | The requested shipping service is not supported | Service unavailable for selected route/items | Check available services for your shipping needs |
NOT_SUPPORT_PICKUP | Pickup service is not available | Pickup not available at specified location | Check pickup availability for your area |
NOT_SUPPORT_DELIVERY | Delivery service is not available | Delivery not available at destination | Check delivery availability for destination area |
PICKUP_NOT_EXISTS | The specified pickup location does not exist | Referencing a non-existent pickup point | Verify pickup location ID or create a new pickup point |
INVALID_PICKUP_ID | The pickup ID provided is invalid | Incorrect format or non-existent pickup ID | Check pickup ID and format |
Payment & Finance Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
COD_AMOUNT_INVALID | The Cash on Delivery amount is invalid | COD amount exceeds limits or has invalid format | Review COD amount requirements and adjust |
NOT_ENOUGH_MONEY | Insufficient funds in account | Balance too low to cover shipping costs | Add funds to your account |
Product & Inventory Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
PRODUCT_INVALID | One or more products are invalid | Products don't meet shipping requirements | Check product details and shipping restrictions |
NOT_ENOUGH_ITEM | Insufficient quantity of items | Order quantity exceeds available inventory | Reduce order quantity or wait for restock |
PREPACK_NOT_MATCH | Prepack specifications don't match | Mismatch between prepack details and requirements | Review prepack specifications |
OVER_WEIGHT | Package exceeds weight limits | Package weight exceeds carrier limitations | Reduce package weight or split into multiple shipments |
Order Processing Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
DUPLICATED_ORDER | Order with same reference already exists | Attempting to create a duplicate order | Use unique order references for each order |
DUPLICATED_RECEIVER | Duplicate receiver information | Multiple entries with same receiver details | Consolidate orders or use unique identifiers |
OPTIMIZE_SHIP_IN_BULK_EXCEPTION | Error in bulk shipping optimization | Issue with bulk shipping calculation | Review bulk shipping parameters |
Business Logic Errors
| Error Code | Description | Possible Causes | Recommended Solutions |
|---|---|---|---|
INVALID_DISTRIBUTOR | Invalid distributor information | Distributor not found or inactive | Verify distributor details and status |
Modified at 2025-05-20 03:10:18