We announce the release of a new API version aimed at providing convenience for our partners using the service.

Error Codes

This document provides detailed information about error codes that may be returned by the fee calculation and order creation APIs.

General Errors

Error Code	Description	Possible Causes	Recommended Solutions
`UNKNOW_EXCEPTION`	An unknown exception occurred during processing	Unexpected system error	Contact support and provide details of your request
`NOT_SUPPORT`	The requested operation is not supported	Attempting to use a feature that's not available	Check API documentation for supported features
`PARAM_VALUE_INVALID`	One or more parameter values are invalid	Providing incorrect values for API parameters	Check parameter requirements and constraints

Address & Location Errors

Error Code	Description	Possible Causes	Recommended Solutions
`ZIPCODE_INVALID`	The zipcode provided is invalid	Incorrect zipcode format or non-existent zipcode	Verify zipcode and format
`SHIP_TO_ADDRESS_INVALID`	The shipping destination address is invalid	Incomplete or incorrect recipient address details	Check and correct the destination address
`SHIP_FROM_ADDRESS_INVALID`	The shipping origin address is invalid	Incomplete or incorrect sender address details	Check and correct the origin address
`OUT_OF_RANGE`	The shipping destination is outside the service area	Attempting to deliver to an unsupported location	Check service coverage areas
`INVALID_GEO_LOCATION`	Invalid geographical coordinates	Incorrect latitude/longitude values	Verify the location coordinates

Service & Pickup Errors

Error Code	Description	Possible Causes	Recommended Solutions
`NOT_SUPPORT_SERVICE`	The requested shipping service is not supported	Service unavailable for selected route/items	Check available services for your shipping needs
`NOT_SUPPORT_PICKUP`	Pickup service is not available	Pickup not available at specified location	Check pickup availability for your area
`NOT_SUPPORT_DELIVERY`	Delivery service is not available	Delivery not available at destination	Check delivery availability for destination area
`PICKUP_NOT_EXISTS`	The specified pickup location does not exist	Referencing a non-existent pickup point	Verify pickup location ID or create a new pickup point
`INVALID_PICKUP_ID`	The pickup ID provided is invalid	Incorrect format or non-existent pickup ID	Check pickup ID and format

Payment & Finance Errors

Error Code	Description	Possible Causes	Recommended Solutions
`COD_AMOUNT_INVALID`	The Cash on Delivery amount is invalid	COD amount exceeds limits or has invalid format	Review COD amount requirements and adjust
`NOT_ENOUGH_MONEY`	Insufficient funds in account	Balance too low to cover shipping costs	Add funds to your account

Product & Inventory Errors

Error Code	Description	Possible Causes	Recommended Solutions
`PRODUCT_INVALID`	One or more products are invalid	Products don't meet shipping requirements	Check product details and shipping restrictions
`NOT_ENOUGH_ITEM`	Insufficient quantity of items	Order quantity exceeds available inventory	Reduce order quantity or wait for restock
`PREPACK_NOT_MATCH`	Prepack specifications don't match	Mismatch between prepack details and requirements	Review prepack specifications
`OVER_WEIGHT`	Package exceeds weight limits	Package weight exceeds carrier limitations	Reduce package weight or split into multiple shipments

Order Processing Errors

Error Code	Description	Possible Causes	Recommended Solutions
`DUPLICATED_ORDER`	Order with same reference already exists	Attempting to create a duplicate order	Use unique order references for each order
`DUPLICATED_RECEIVER`	Duplicate receiver information	Multiple entries with same receiver details	Consolidate orders or use unique identifiers
`OPTIMIZE_SHIP_IN_BULK_EXCEPTION`	Error in bulk shipping optimization	Issue with bulk shipping calculation	Review bulk shipping parameters

Business Logic Errors

Error Code	Description	Possible Causes	Recommended Solutions
`INVALID_DISTRIBUTOR`	Invalid distributor information	Distributor not found or inactive	Verify distributor details and status

Order API Overview

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