Returns Flow
Return Reason Code
- NOT_RECEIPT
- WRONG_ITEM
- ITEM_DAMAGED
- DIFFERENT_DESCRIPTION
- MUTUAL_AGREE
- CHANGE_MIND
- ITEM_MISSING
- EXPECTATION_FAILED
- ITEM_FAKE
- PHYSICAL_DMG
- FUNCTIONAL_DMG
- OTHER
Order Return Flow
graph TD
B[Order Return Initial] -.-> C[Seller Accept Return Order On Platform];
C -.-> D[Create Return Order];
D --> E[Parcel Received at Warehouse];
E --> F[Inspection Return Order];
F --> G[Return Order Completed]
Returns Order Issues
Any damaged or lost items will be reported to the seller via the OMS platform and email, accompanied by documents, videos, or photos detailing the issue.
Last modified: 9 months ago